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General rules

1. SIA "Noliktava 195", (hereinafter the Seller), legal address: Voldemāra baloža iela 13, Valmiera, Latvia, for the goods purchased in the stores (hereinafter - the Product), the conformity of the goods provided by law with the terms of the contract (hereinafter - the Warranty) is ensured:

If the product is purchased by the Consumer (a natural person who purchases the product for a purpose that is not related to his economic or professional activity), then the Warranty is valid for 24 months (two years) from the date of delivery of the Product in accordance with the Law on the Protection of Consumer Rights.

If the Product is purchased by a legal entity (a person who purchases the product for a purpose related to its economic or professional activity) or a natural person who performs economic activity and purchases the Product with the purpose of using it in economic activity, and the Product is not prohibited from being used for economic or professional purposes operation, then the Seller sets a 12-month Warranty from the date of delivery of the Product. This provision does not reduce the manufacturer's warranty period for legal entities, which is provided after 12 months by the manufacturer's or distributor's authorized service center (hereinafter - Service).

2. The consumer's subjective opinion about the product, its characteristics or performance (like, dislike) cannot serve as a basis for considering that the product does not comply with the terms of the contract. For example, you don't like the color, the woolen sweater bites, the product looked different from the computer screen, etc.

3. The product may be subject to a manufacturer's warranty, which may be longer than specified in these terms. When using the warranty provided by the manufacturer, these warranty terms must be followed, as well as the warranty validity and usage conditions defined by the manufacturer.

When is the Warranty valid?

4. Any Warranty is valid only if the Buyer can present a document confirming the transaction (check or delivery note), and the Buyer has used the Product in accordance with the Product's instructions for use and has acted in accordance with the terms of the Warranty.

5. For Products for which the product's user manual or other attached document states that the Product must be installed by a professional, the Warranty is valid if the Buyer can present documents confirming the installation of such Product by a licensed service or a qualified specialist.

6. The consumer can file a claim for a product that does not comply with the contract by submitting a claim application to the Seller within two months from the day he discovered the product's non-compliance with the terms of the contract.

7. A legal entity or an economic operator may apply for a warranty claim within 4 weeks from the day he discovered a defect or damage to the Product.

When is the Warranty void?

8. The warranty does not apply to the accessories included in the Product set (accumulators, batteries, connecting wires, vacuum cleaner bags and brushes, light bulbs, fuses, filters, oils and lubricants, and other components), which are subject to natural wear and tear during operation or which are periodically replaced provided for in the terms of use or reasonably expected, taking into account the normal functionality of the goods (for example, replacement of vacuum cleaner bags, replacement of mowing blades or cord).

9. The warranty is not applicable in cases where the damage or defect of the Product is due to the following reasons:

The product has been used for purposes other than those intended by the manufacturer;

The expiration date indicated on the Product packaging or the label attached to the Product has expired;

Natural wear and tear has occurred (for example, battery resource, accumulators, wear of tires, wear of shoes, gloves and other clothing, wear of filters, etc.);

The reason for the occurrence of non-conformities is inadequate installation, assembly or installation;

The cause of non-conformities is inadequate preparation of the Product for work or operation (including mechanical damage), not following the instructions of the Product Manufacturer in the Product's instructions or the Product's description;

Damage from drops, unless the Product Manufacturer has specifically stated that the Product is drop-proof;

Unauthorized repairs (for example, open case, disassembled parts of the Product, mechanisms, etc.) were carried out, which are not intended to be carried out in the daily operation of the Product, and were carried out by a person who is not a representative of the Service;

It is found that the Product manufacturer's warranty seal or serial number is damaged;

Use of non-standard power supply units, accessories and spare parts, as well as raw materials (cartridges, toners, etc.) that have not been certified by the manufacturer for use with the specified Product, and if this has caused damage to this product;

Used pirated or inappropriate software (on diagnostic equipment);

Regular service maintenance has not been performed (for goods that require it);

Timely replacement of the worn elements has not been carried out, which has caused further damage to the Product;

The product has been exposed to environmental influences not foreseen in the instructions (inappropriate temperature, humidity, natural elements - lightning, fire, flood, etc., and foreign objects - liquids, insects, etc., getting into its parts);

The Product was used for economic or professional activity, but such use of the Product is not specified in the Product instructions or Product description;

The Product was used already after the defect or damage was detected and the use of such Product caused further defects or damage;

The product has been modified in any way (some part was welded, an additional receiver was added to the compressor. any modifications)

10. In cases where the Product is installed, built-in and, without coordination with the Seller or the Service representative, is dismantled before diagnostics, and the cause of the Product defect cannot be determined, then the Seller assumes that the cause of the defect is incorrect installation, installation, or use of the Product and Warranty is void.

11. In cases where, as a result of the diagnostics, it is established that the Product defects are not covered by the Warranty, the Service may require the Buyer to cover the diagnostic costs in accordance with the Service price sheet.

The order of delivery of the goods for evaluation of non-conformity

12. Evaluation of the conformity of the product with the contract, diagnosis and repair of the product is provided through the Service in Latvia. If the Service is located outside of Latvia, the Seller ensures the delivery of the Product from the store to the Service and back.

13. Product acceptance points to which the Buyer must deliver the Product:

Service, if it is located in the territory of Latvia; Voldemāra Baloža iela 13, Valmiera

14. If the Product is bulky or heavier than 10 kg, but lighter than 30 kg, the Product can be delivered to the Service or to the Seller through Omniva - the Buyer at the Seller's expense.

15. If the Product is bulky or heavier than 30 kg, the Product is delivered to the Service or to the Seller by the Buyer delivering the product to the store at Voldemāra Baloža Street 13, Valmiera

16. If it is impossible to deliver the Product to one of the Seller's stores or Service for objective reasons (the Product is installed, built-in, laid, etc.), then the Parties shall negotiate the procedure for conducting diagnostics.

Receiving/handing over the product in the Service or in the store

17. In case of damage to the Product, we recommend that the Product be delivered directly to the Service, as this significantly reduces the time for damage assessment and repair;

18. Before handing over the diagnostic equipment to the Service or to the Seller, take care to save the data contained in it by creating a backup copy, as the data may be irretrievably lost during diagnosis or repair;

19. The seller is not responsible for and does not cover expenses for the recovery and restoration of the information contained in the transferred equipment, as well as does not ensure and does not guarantee the protection of data of natural persons;

20. When handing over the Product to the Seller or Service, the product must:

Clean (for example, the lawn mower must be cleaned of grass residues) so that the service technician can diagnose the Product without additional work. Otherwise, the Service may invoice the Buyer for the cleaning of the Product according to their price sheet;

In a complete package, which is an integral part of evaluating the product's non-conformity. Incomplete assembly of the Product may serve as a reason for refusal to accept the Product;

Packaged, which allows the product to be safely transported to the Service, reducing the chances of visual and mechanical damage.

21. When handing over the Product to the Seller, the Product Acceptance/Delivery Act is filled out and signed on both sides, which indicates information about the product, its assembly and visual condition at the time of its handover, as well as a precise description of the product's defect and/or its manifestations.

Non-compliance Terms and Conditions

22. The Seller undertakes to eliminate the non-conformity of the Product or provide another solution as soon as possible, but no longer than 30 days if the Service is located in Latvia or 45 days if the Warranty is serviced at a Service outside Latvia.

23. If the Product's Service finds manufacturing discrepancies, they are eliminated (the Product is repaired) without compensation.

24. If it is not possible to eliminate inconsistencies in the Product, or it is not proportionate, the Buyer has the right to request that the Product be exchanged for the same product or another product from the range of products available in the Seller's stores, paying an additional price difference, if any.

25. If the Buyer has chosen to change the Product, the Warranty of the new Product is valid from the day of delivery of the old Product, extending it for a period equal to the number of days when the Seller accepted the Product from the Buyer until the day when the Seller sent a notification to the Buyer about receiving the Product.

26. In the event that it is not possible to eliminate non-compliance of the Product with the terms of the contract, and the Buyer does not choose to exchange the goods, then the Buyer has the right to request a refund of the amount of money paid for the Product. In this case, the Seller, when calculating the amount of money to be refunded, in accordance with the fifth part of Article 28 of the Consumer Rights Protection Law, may take into account the wear and tear of the Product or the benefit that the Buyer received when using the Product.

27. The Buyer is obliged to pick up the Product from the Seller within 14 (fourteen) days, counting from the day when the Buyer has received the notification of receipt of the Product. From the 15th (fifteenth) day, the Seller is entitled to calculate the Product storage fee of 1 (one) EUR for each day of storage. The Seller and the Buyer can agree on a different, specific day for picking up the Product, then the storage fee from the 15th to the specified day is not calculated.

28. After 3 months from the day when the Buyer received the notification of receipt of the Product, the Seller takes possession of the Product and disposes of it. The cost of disposal of the product, if any, must be borne by the Buyer at the request of the Seller.

Useful information for customers

29. If the Product has a manufacturer's instruction, please always read it before using the product. Yes, the Buyer has not received the user manual together with the Product or by e-mail, immediately inform the Seller by phone or e-mail.

30. Purchased goods must be used in accordance with their intended purpose, observing the use and care requirements specified in the instructions for use. Excessive or intensive use of the Product may accelerate the deterioration of the Product.

31. In order for the Product to retain its good properties:

The Product must be used carefully, for its intended purpose and under the conditions in which the Product is intended to be used by the manufacturer (for example, household products are usually not intended for professional use or in intensive conditions);

The buyer must ensure adequate care and cleaning of the product;

Taking into account the functionality of the product, the Buyer must ensure the timely replacement of worn parts, elements or accessories with valid ones in accordance with the manufacturer's instructions, if necessary (e.g. timely oil change for all engine units, lifts, dust bags for vacuum cleaners, blades for lawn mowers, chains for electric or gasoline for chain saws, etc.);

If the Product is intended for self-assembly, it must be done using only the product components, fasteners and tools specified by the manufacturer.

32. When receiving the Product, always make sure that the primary or transport packaging of the Product is not damaged. If there are visible signs of damage to the package, you have the right to immediately open the package and inspect the Product.

33. If during the inspection you find that the Product is damaged, you have the right not to accept the Product and return it to the Seller. In such cases, be sure to contact the Seller and inform them about the situation.

34. The delivery note of the product and the list of services are sent to you by e-mail, if you have specified it in your profile on the seller's platform. In other cases, these documents can be obtained upon request;

35. In case of questions, please contact the Seller's Customer Service Center by calling +371 22017777 or writing to